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Frequently Asked Questions(FAQ)

It is the policy of WSB to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, religion, sex, age, national origin, disability, pregnancy, skin color, marital status, sexual preference, military status, or other status protected by applicable local, state or federal law. This policy applies to all terms, conditions, and privileges of employment as well as all other policies of WSB including, but not limited to: hiring, orientation, placement, employee development, promotion, transfer, compensation, benefits, educational assistance, layoff and recall, termination and retirement.

If, because of a medical condition or disability, you need a reasonable accommodation to search and apply for jobs, please contact us at: recruiter@westsuburbanbank.com with the nature of your request and your contact information.

As an Equal Opportunity Employer and Federal Contractor, WSB will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information.

West Suburban Bank is proud to be an Affirmative Action/Equal Opportunity Employer. Our Affirmative Action Plan may be reviewed upon writing request to: Human Resources 101 N. Lake Street, Aurora, IL 60506.

For additional information, visit:  Equal Employment Opportunity is The Law; EEO is the Law Supplement; Pay Transparency Nondiscrimination

West Suburban Bank is local; a family business since 1962. Since ideas and profits alike are shared amongst employees, there is an essence of pride in calling yourself a West Suburban Bank employee. What makes us “Unlike Any Other Bank?” There are many answers to this question.

First, West Suburban Bank offers the type of corporate culture that many other banks can’t compete with. As an employer, we pride ourselves on providing a friendly, welcoming atmosphere that encourages professional growth and development and is dedicated to offering opportunities for internal career advancement. Many of our leaders have worked their way up through the ranks – a direct result of ongoing mentoring and career development that WSB offers. Although we value hard work and dedication in our employees, we also recognize the need for a healthy work/life balance. Our employees enjoy excellent benefits, paid time off, and flexible scheduling.

Our employees, from our Tellers to our key decision makers, live in the communities we serve so we understand the needs of our communities and our customers. And, because decisions are made locally, not at some far removed corporate headquarters, we can react quickly when those needs change. This type of close-knit environment is what sets us apart from our competition in the eyes of our customers. We are able to provide one on one, personalized service to each and every person that walks through our doors.

Our investments also focus on the community. You won't find overseas investments or foreign market speculation on our balance sheet. Instead, you'll find the loans that have helped secure or improve the homes and businesses in the communities we serve. And because WSB values the local community so much, many West Suburban Bank employees are directly involved in community fundraising and volunteer efforts.

As businesses see their banking relationships become less personal and less responsive due to the increased pace of bank mergers and buyouts, many customers have been turning to community banks to recapture the level of service they once knew and still deserve. This makes West Suburban Bank one of the fastest-growing, profitable community banks in the West Suburbs of Chicago. Employees of WSB enjoy the success of the business through personal job satisfaction and competitive compensation and benefits, including an outstanding 401(k) Plan.

With the changing environment of the financial services industry, many are uneasy about the job market. But, while many other banks have been trimming staff and cutting back on personal service, West Suburban Bank has continuously been adding entry-level and experienced professionals to staff. As a rapidly growing community bank, we have a variety of rewarding employment opportunities available. We are very proud of our employees, and many of our current Managers and Professional-level employees have worked their way up from front line positions. West Suburban Bank's motto is that we are "Unlike Any Other Bank", come join us and find your career to be unlike any other!

West Suburban Bank is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.


Lombard, IL
The Bookkeeping department is responsible for the balancing and reconciliation of bank owned accounts including general ledgers, checking and savings accounts. Bookkeeping processes overdrafts, returned deposited items, non-posted transactions and check adjustments. Additionally, this department handles Cash Balancing, ATM Balancing, Cash Advances Balancing and ITM Blotter Balancing.

Call Center

Lombard, IL
The Call Center is responsible for answering, researching, and resolving customer inquiries and cross-selling bank products and services. The Call Center provides assistance to commercial and retail online banking and mobile banking customers, by helping set up online bill payments and opening bill pay cases, adding new online applications, accounts, and Cash Management services, and responds to secure and non-secure online messages. The department assists customers with their Visa credit and debit card transactions and lost/stolen cards, and is also responsible for routing calls to the appropriate parties throughout the Bank.


Aurora, IL
The Collections department is responsible for contacting customers regarding late payments and working with them to make payment arrangements to bring accounts current and mitigate losses for the bank.

Commercial Lending

Lombard, IL
The Commercial Lending department includes Commercial Loan Officers, Credit Analysts, Commercial Relationship Associates, and Loan Operations Administrators. This department is responsible for managing and building commercial client relationships, performing risk analysis for new and existing lending clients, centralized document preparation, administrative support, and pre and post-closing assistance to commercial clients.


Downers Grove, IL
The Controller’s department is responsible for the financial accounting and reporting for West Suburban Bancorp, and West Suburban Bank including quarterly and annual reporting to the FDIC and Federal Reserve as well as tax reporting to the Internal Revenue Service and the Illinois Department of Revenue. Additionally, The Controller’s Department is responsible for reporting to the Board of Directors and shareholders of West Suburban Bancorp, Inc. and West Suburban Bank. The Controller’s Department is also responsible for creating and maintaining the Company’s budget, managing the investment portfolio, maintaining the stock ownership plan and acting as the liaison between the Company and various regulatory bodies.

Consumer Lending

Aurora, IL
The Consumer Lending department services all West Suburban Bank locations and provides customers with exceptional products and services. The department consists of Underwriters and Loan Processors that process all consumer loan requests including home equity lines and loans, consumer installment loans (auto, CD and stock), Check Credit and Visa products.

Corporate Regulatory Compliance

Lombard, IL
The Corporate Regulatory Compliance Department is responsible for policies, procedures, monitoring, risk assessments, and training related to all compliance and BSA/AML activities at West Suburban Bank. This includes performing Compliance Monitoring Reviews, communicating new laws and regulations to the affected parties, and working with state and federal examiners as well as external auditors.

Electronic Services

Lombard, IL
The Electronic Services department includes Wire Transfer ACH and Money Desk Administration. This department is responsible for the accurate and timely transfer of funds between financial institutions and for the daily purchase/sale of federal funds.

Facilities Management

Downers Grove, IL
The Facilities Management Department maintains all West Suburban Bank buildings and grounds. This department also includes staff responsible for the planning, design, and development of new branch offices; remodeling of existing facilities; and managing pertinent equipment maintenance contracts.

Human Resources

Aurora, IL
The Human Resources department supports the employees and management of West Suburban Bank by administering the compensation and benefits plan, training and development, hiring and promotions, and employee relations.

Information Systems

Lombard, IL
The Information Systems department consists of Computer Operations, Desktop Support, Network and Security Administration, Application and Host Operations, Project Management, Business Continuity and Vendor Management. The primary functions of the IS department are: to design, implement, operate, and maintain technology systems and programs related to networking, information security, business continuity, computer hardware and software, in a manner that supports the success of the bank's products, services and operations.

Insurance Services

Lombard, IL
The Insurance department includes Licensed Insurance Professionals that service all West Suburban Bank locations, and offer insurance products such as: Home/Renters/Condominium, Automobile, Life, Major Medical and Medicare Supplemental Health Insurance.

Internal Audit

Lombard, IL
The Internal Audit department works directly with bank branches and departments to ensure compliance with external government regulations as well as internal department-specific policies and procedures.

Item Processing

Lombard, IL
The Item Processing department receives, process, and encodes checks, debits and credits, and lockbox payments for business accounts daily.

Land Trust Services

Lombard, IL
The West Suburban Bank Land Trust Department acts as the Trustee for the properties deeded into the West Suburban Bank Land Trusts. They provide customer service, and detailed record keeping.

Loan Servicing

Aurora, IL
The Loan Servicing department provides customer service and general administrative support to all Consumer, Commercial and Mortgage loan customers. This includes new loan set up, escrow administration, investor reporting, PMI monitoring, flood monitoring, ARM review, payment and payoff processing, and release of collateral and escrow analysis. The loan servicing operations are in accordance with established policies, procedures, and regulatory requirements.

Loss Prevention

Lombard, IL
The objective of the Loss Prevention Department is to proactively engage in the prevention and investigation of losses and criminal acts against the company’s employees, customers, and vendors. Additionally, this department, through their review of internal reports and investigations help prevent criminal acts against the company's assets, property, and proprietary information and to protect the company's reputation and customer goodwill. The Loss Prevention Department consists of Investigative and Clerical/Administrative support staff that work together to accomplish this objective.


Bloomingdale, IL
The Marketing department creates a variety of advertising campaigns including print, radio, television, Social Media, promotional gifts, and more. Marketing also creates visual displays, graphics, mailings, and other materials used to promote West Suburban Bank and its products to the community.

Retail Banking

A 35 strong (and growing) locally owned and managed branch network throughout Chicago's Western Suburbs committed to helping individual customers and businesses define and achieve their financial goals. We successfully build relationships with customers by providing options, products, solutions, and exemplary service to meet their needs. Individual in this career field perform a variety of sales and service jobs including: Teller, Senior Teller, Teller Line Supervisor, Personal Banker and Management Level staff.

Shipping and Receiving Operations

Lombard, IL
The Shipping and Receiving Operations business unit’s responsibilities include the following: inserting bank statements and notices, either manually or via an inserter machine; processing bank correspondence and other items for mailing or shipping; and, receiving and distributing bank operations-related supplies.


Lombard, IL
The Visa department handles all aspects of debit and credit cards (except underwriting), from processing the initial applications to card ordering and credit card account set-up. Visa department representatives order replacements of lost, stolen, compromised, expired and worn debit and credit cards as needed. Visa department representatives maintain current debit and credit card accounts and cards as requested by our customers. Additionally, the Visa department representatives process and resolve all debit and credit card fraud or billing disputes. Visa department representatives also provide customer services to existing debit and credit card customers via telephone, mail, email and fax.

West Suburban Wealth Management

Lombard, IL
The Wealth Management department consists of Licensed Financial Professionals who provide investment recommendations to help our clients meet their financial goals through a variety of products, such as Mutual Funds, Fee-Based Asset Management, 529 College Savings Plans and retirement planning vehicles.

West Suburban Bank is pleased to offer a competitive compensation and benefits package to its employees.

Full-time Employees are eligible for:

  • Group Medical Insurance
  • Group Dental Insurance
  • FREE Group Term Life Insurance
  • Flexible Spending Account Program
  • Dependent Care Assistance Program
  • 401(k) & Profit Sharing Plan:
    • West Suburban Bank provides a Safe Harbor Contribution of 3% annually to eligible employees
    • Additionally, WSB will match ¼ of employee contribution up to 6% for eligible employees
    • Eligible employees will receive a discretionary profit-sharing contribution to their 401(k), based on a percentage of annual income.
    • Vesting percentage increases with each year of employment (100% vested after 6 years)
  • Paid Vacation
  • 6 Paid Holidays
  • Paid Sick Time
  • Group Vision Insurance
  • FREE & Discounted Bank Products & Services

Part-time Employees are eligible for:

  • Paid Time Off*
  • 401(k) & Profit Sharing Plan*
  • Employee Assistance Program
  • FREE & Discounted Bank Products & Services

*Eligibility Requirements Apply

In order to be considered for a position with West Suburban Bank we ask that all candidates complete our online application. Candidates may access the full listing of our current openings, and complete an application by clicking here. We consider candidates based on their previous experience and skill set. Due to the volume of applications we receive, not every candidate will be granted an interview. The typical response time after you’ve submitted your application is 5-7 business days. If after consideration we have not determined a match in employment your application will remain on file with us for 6 months. If during that time-frame you have not heard back from us you may choose to re-apply.

If you are selected to move forward in the hiring process you may or may not be contacted for a phone interview and subsequent personal interview (s). After the interview a decision will be made whether or not to advance to the final step in the hiring process. The final step is to conduct a background screen and an offer of employment may be extended at that time. You will be notified of the outcome either way.

Stay up to date when your dream job becomes available! Connect with Us by joining one or more of our Talent Pools by using this link: Join a Talent Pool. By doing so, you will be signed up for email alerts when a new position opens up in an area that you are interested in. Joining Talent Pools will also produce new job recommendations for you based on your specific interests.

  • Verify the contact information section of the application to ensure it includes a current phone number and correct email address so we are able to contact you.
  • Complete the entire application form including all previous work experience over the last 7 years so we have a clear understanding of your skills and experiences. Comments made on the application such as “see resume” will not be accepted.
  • Attach a resume and cover letter if you have one.
  • Check your email for a response or other correspondence after you’ve submitted your application.
  • If you haven’t received a response within 5-7 business days you may email recruiter@westsuburbanbank.com to check the status of your application.
  • Join a Talent Pool if you haven’t found the position you are looking for. Joining a Talent Pool allows you to specify the type of position you are interested in and will notify you via email when one becomes available. Click here to sign up for Talent Pools

  • How do I apply for a job at West Suburban Bank?
  • All of our jobs are listed on our website (click here to get to our job search page). In order to be considered for a job opening, you must complete the entire online application process associated with a particular job opening.

    If, because of a medical condition or disability, you need a reasonable accommodation to search and apply for jobs, please contact us at: recruiter@westsuburbanbank.com with the nature of your request and your contact information.

  • I applied for a job online. How long will it take to hear back from WSB?
  • You will receive an email confirmation within minutes of submitting your online application, acknowledging that we have received your application. Then, our Staffing Team will review your credentials to determine if there is a possible match for one of our job openings. If you are selected for an interview, you will receive a phone call from one of our Hiring Managers within 10 business days of the date of your application to schedule an interview. Note: If you have uploaded a resume, but have not followed the remaining steps of the application process, your application is incomplete. You must log in and finish all of the remaining steps before the Staffing Team can review your credentials.
  • What do I do if I haven’t heard anything from WSB within 10 business days?
  • Check your email in-box, and your junk-mail if you have a filter. Frequently, the Staffing Team will send email communications to you regarding your employment application. If you have not received any correspondence from WSB within 10 business days, submit an email request to check on the status of your application.
  • How long does West Suburban Bank keep my application on file?
  • WSB keeps employment applications on file for a minimum of 6 months. During this time, you may receive email broadcasts regarding new job opportunities, and our Staffing Team may contact you directly about an opportunity. You can use your existing online application to submit your profile to new jobs as frequently as you want. However, if your account has been inactive for 6 months, you will need to re-apply with a new online application.
  • Why does WSB ask for my disability status?
  • Please watch a video from the Department of Labor that explains why we are required to ask for your disability status. The video is available at http://www.dol.gov/ofccp/SelfIdVideo.html

West Suburban Bank is an Equal Opportunity Employer

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